Caption Quality Specialist

Caption Quality Specialist

National Captioning Institute (NCI) is seeking a detail-oriented, tech-savvy individual to serve as Caption Quality Specialist!

WHAT THIS MEANS: The Caption Quality Specialist supports the technical and aesthetic integrity of NCI’s live closed captioning feeds through real-time observation and post-broadcast analysis. With training and assistance from NCI’s Broadcast Support Specialist team, the individual will oversee the connectivity and captioning content of specific live broadcasts. This involves providing technical assistance, usually in pressure situations, all while exhibiting capable customer service to NCI clients and personnel.

SCHEDULE: 3:30pm to 12:00am EST, Monday-Friday or any 5-day combination.

LOCATION: Chantilly, VA or Santa Clarita, CA


· Must have the ability to work flexible hours (shifts, nights and/or weekends) and as needed to meet production demands.

· Coursework or Associates Degree in Computer Technology, Communications, or a related field of study preferred.

· Experience with detail-oriented office work preferred.

OUR COMPANY: NCI is a mission-oriented nonprofit that has been around for 40 years. We set the standard for excellence in the closed captioning industry, and we continue to spearhead changes that will improve the viewer experience for consumers of closed captioning.

The National Captioning Institute offers:

· A friendly, casual work environment.

· A structured paid training program.

· Paid Leave/Vacation.

· Medical, dental, and vision insurance.

· The opportunity to provide a valuable service.